Contact support

How to reach us from inside Alchex, what we see when you write, and when to expect an answer.

If something is not working, or you need help with Alchex, write to us from inside the app. You do not need to leave the screen you are on.

Sending a message

  1. Open the account menu at the bottom of the sidebar — it shows your name.
  2. Choose Contact support.
  3. Describe what you were trying to do and what happened instead. You can attach one screenshot (PNG, JPEG or WebP, up to 2 MB).
  4. Choose Send.

You get an email confirming we have your message, with a copy of what you wrote.

How we answer

We reply by email, to the address on your Alchex account, within one business day. To add something, or to answer us, reply to that email — the conversation stays in your inbox.

What we see

Along with your message we see the details we would otherwise have to ask you for:

  • your name, email address and role;
  • the workspace you wrote from;
  • the screen you were on when you opened the dialog;
  • the version of Alchex and the browser you were using.

We do not see the content of your documents, registers or chats because you wrote to us.

Limits

You can send up to five messages a day from the app. If you need us more urgently than that, the error message names the address to email directly.